Shipping policy

Shipping Policy

Alix Avien Online LLC ("Alix Avien," "we," "us") ships orders within the United States. Please review the details below.

Free shipping

Standard shipping is free on all U.S. orders. There is no minimum order amount.

Where we ship

We ship to addresses in the United States only. We do not ship internationally.

Order processing

Orders are processed on business days (Monday–Friday, excluding holidays). Processing time is separate from transit time and may be longer during product launches, promotions and holidays. If you need an order by a specific date, please contact us before placing your order.

Delivery

We ship with major U.S. carriers. Delivery times are estimates and are not guaranteed; they may be affected by weather, carrier delays or other events outside our control.

Order tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear after the label is created. You can also visit our Track Order page.

Address accuracy

Please make sure your shipping address is complete and accurate at checkout, including apartment or suite numbers. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you confirm the correct address; additional shipping charges may apply. We are not responsible for deliveries that fail because of inaccurate address information.

Lost, stolen or missing packages

If tracking shows your package as delivered but you haven't received it, please check with household members, neighbors and any front desk or mailroom, and contact the carrier. If it's still unresolved, email us at hello@alixavien.com within 7 days of the delivery scan. Alix Avien is not responsible for packages marked as delivered by the carrier, but we'll do our best to help with next steps and carrier claims.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us at hello@alixavien.com within 48 hours of delivery with your order number, photos of the damage (product and shipping box) and a short description. We'll review it and, where applicable, offer a replacement or refund in line with our Refund Policy.

Shipping restrictions

Some products may be restricted from air shipping because of carrier regulations (for example, alcohol-based items). If a restriction applies, we may contact you about another shipping method or refund the restricted item(s).

Changes and cancellations

If you need to cancel or change an order, contact us as soon as possible at hello@alixavien.com. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Returns

See our Refund Policy and Returns & Exchanges page.

Contact us

Alix Avien Online LLC
Email: hello@alixavien.com