Returns & Exchanges

We want you to love your Alix Avien order. This page summarizes how returns work. Our full Refund Policy always applies and takes precedence.

Return window

You have 30 days after receiving your item to request a return. To be eligible, the item must be unopened and unused, in the same condition you received it and in its original packaging, and you'll need your receipt or proof of purchase.

Non-returnable items

For hygiene reasons, opened or used cosmetics cannot be returned. Gift cards are not returnable. If an item arrives damaged, defective or incorrect, see "Damaged, defective or wrong items" below.

How to start a return

Email us at hello@alixavien.com with your order number and the item(s) you'd like to return.
If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post it. If more than 15 business days have passed since your return was approved, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us at hello@alixavien.com within 48 hours of delivery with your order number, photos of the item and shipping box, and a short description. We'll review it and make it right.

Questions?

Email hello@alixavien.com or visit our FAQ.